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1)
The client can :
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Make his service
requests.
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Consult the status of
his service requests.
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Modify his client
card.
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4)
The
service director owns all the rights of the service employee, as well
as the following rights :
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Selecting his
employees and receptionists among the users of the FastRequest
system.
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Assigning the
service requests to his service employees or to the suppliers of
external services.
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See and delete
all e-mails of the service.
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Accessing
numerous reports and statistics that concern his service.
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2)
The
authorization receptionist can :
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Make service requests for a
client
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Consult the status of all
the service requests of his service.
-
Modify, add and erase the
client cards.
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Modify, add and erase the
client companies.
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Modify, add and erase client
localizations.
-
Modify, add and erase client
departments.
-
See
and delete all e-mails of the service.
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3)
The
service employee can :
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Execute service
requests for a client.
-
Consult the status of
his assigned service requests
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Type in the actions he
carried in order to deal with his service requests. (optional)
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Type in the time he
took to execute his service requests. (optional)
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Show
the date and time corresponding to the end of the execution of his
service requests. (The time is optional)
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Modify, add or erase
the client cards.
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Modify, add or erase
the client companies.
-
Modify, add or erase
the client localizations.
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Modify, add or erase
client departments.
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See
and delete its own e-mails
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Accelerate numerous
reports and statistics.
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6) The
system administrator has all the director’s rights, as well as the
following :
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Creating services
(computer science, furniture management, electricity,
accountancy, etc.
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Rights management
(appointing directors, employees and receptionists of
services).
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Database
maintenance (Compression and repair in case of system failure).
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See and delete
all e-mails of the FastRequest system.
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